Warranty & Return Policy
Tbauto strives to ensure that all of our products are of the highest quality.
All our parts are inspected before shipping and have a 30 day guarantee unless
otherwise stated.
Our return policy is as follows:
SHIPPING AND HANDLING CHARGES: “BUYER” is required to pay for the shipping
and handling charges and any customs and brokerage fees. In the event of a
faulty part, items may be required to be shipped back to Tbauto
for inspection before receiving warranty or a refund. Original shipping charges
to the buyer will NOT BE REFUNDED. “BUYER” must pay for shipping, customs
and brokerage fees both ways; No exceptions.
Before any item is returned, you will require an RGA (returned goods
authorization). Contact us for RGA. Items shipped back without an RGA will NOT
BE REFUNDED.
Any returned items must be in original condition and not tampered with.
Standard Trade Practices:
1. ENGINES are guaranteed to be in good operating condition with reasonable
limits of specifications as stated by the seller (i.e. oil pressure,
compression and oil consumption).
Only the crankshaft, block heads and valve train are covered under this
guarantee. Accessories such as water pump and fuel pump, distributor,
carburetor and exhaust manifold are left on for customer convenience only.
Please check lubricant and coolant level before starting engine.
2. STANDARD TRANSMISSIONS AND REAR DIFFERENTIALS are guaranteed functional
assemblies and not noisy. Gears are guaranteed at time of purchase. Cracked or
broken teeth after sale are obvious abuse and will not be warranted. Please
install new inspection gaskets before installation. Accessories such as brakes
drums or disc, brake pads and shoes are left on for customer convenience only.
3. AUTOMATIC TRANSMISSIONS are guaranteed functional assemblies. It is
recommended that front end and rear seals and pan gasket be replace prior to
installation. Please ask your installer about converter alignment to prevent
damage to the front pump.
4. OBVIOUS ABUSEor operating the assembly when on low lubricant or coolant
violates the warranty.
5. ALL MECHANICAL PARTS are guaranteed for the specified period unless other
stated at time of sale.
6. ELECTRICAL AND WIRING no refunds or warranty on wiring and electrical parts.
7. RADIATORS AND HEATERS are guaranteed not to leak and to operate effectively
for the specified guarantee period stated by the seller.
8. NON-DEFECTIVE PARTS RETURNED are subject to acceptance by the seller and if
accepted are subject to a 20% handling charge. Labour charges and freight costs
are not refundable. Body sections cut to order and special order items are
non-returnable. Any returned part must be accompanied by a sales receipt.
9. WARRANTY DOES NOT COVER expense in removal or replacement of a non
functional part.
10. RETURNED PARTS must be in the same condition as when sold.
WARRANTY IS VOID if part has been dissembled.
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